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oldntllost's avatar
oldntllost
Joining in
5 months ago

old ntlworld account compromised - can't change password

hi,

 

Ive an old ntlworld.com email account that appears to still work despite me leaving virginmedia a while ago.

I'm trying to move away from it, but need to change the password as the password has been leaked. how do I do that given I can't login?

I have the email address and password and that all works fine

  • Thanks for reaching out to us oldntllost, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the E-Mail account that has been previously held with an active Virgin Media subscription.

    As per the helpful advise from Rosebush18, this is not a case of administering the E-Mail account and would be a need to ensure this is deleted.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn