Forum Discussion

Jayne9's avatar
Jayne9
Joining in
7 months ago

Old ntl account

Hi all I had an d ntl account not used for ages I think might have been deactivated but I need it to access an ea account as there is literally no other option does anyone know if there is anyway to access it

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If it has been closed by VM then all trace of it will have gone. There will be nothing to see. 

  • Hi Jayne9, thanks for your post on our Community Forums and a very warm welcome to you!

    Sorry to hear of desire to access what appears to be a former E-Mail account.

    We would have to advise that E-Mail accounts are only issued to active subscribers and once their services are disconnection, there is a period of up to 90 days to utilise the E-Mail address that was held with their active service.

    Presuming I already know the answer to this one from your post, but does cancellation of our services happen to be within 90 days?

    Thanks,

    David_Bn