Forum Discussion

whelanh's avatar
whelanh
Joining in
2 years ago

Old Blueyonder email hacked , despite account being closed 18 months ago

Hello - I have an active Blueyonder email account but I am no longer a VM customer and despite the fact that I know the email should not be active past 90 days , its been 18 months since I closed my account. The email account still appears to be active and has now been hacked and my friends and colleagues are complaining . I have called the help line only to be told there was nothing VM could do which is unacceptable. please advise ....

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  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    whelanh The VM Forum Team staff should be able to get this email address closed down for you.  They will respond here in due course.

    You need to be aware that the emails that your friends are receiving may be using spoofed addresses and may not actually be coming from your blueyonder email account.  If this is the case then they may continue even after your account is fully deleted.

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 years ago

    Hi whelanh

    Thank you for your post and welcome to our community.

    We are sorry to hear about the issues you are having with the email account.

    We can delete the email account for you if you wish.

    We will send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can.