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Sadolddad's avatar
Sadolddad
Joining in
2 months ago

Old blueyonder account needs closing- has been hacked

I had an old account with virgin media but took out a new account but the old blueyonder account remains active and was not deactivated and now has been hacked, how can I delete this account, webchat says can’t help but forum says possible 

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Sadolddad 👋.

    Thanks for reaching out to us, sorry to hear of the issues you have been facing with an email account. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina