Forum Discussion

DancinDiva's avatar
DancinDiva
Up to speed
21 days ago

O2 notification emails not received (ntlworld account)

I have recently realised that I hadn't received any billing notification emails from O2 since March. 

I contacted them and it appears to be OK at their end and so this became a problem when I went to change my contract as I didn't receive the account change documents either. 

I have an ntlworld account and we all know this has been problematic. So I asked them to send to my gmail account instead and it worked. 

I do not have O2 blocked in any way to my ntlworld account - Has anyone else had a similar problem?

 

5 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    20 days ago

    Hey DancinDiva, thank you for reaching out and we are sorry to hear you haven't been getting your O2 bills.

    Has this only been happening with O2 bills, any others one?

    Has this now been updated for you?

    • DancinDiva's avatar
      DancinDiva
      Up to speed
      12 days ago

      Sorry about the delay - the notification of your response went into the spam folder. 

      The ntlworld email address was checked as correct by me and VM advisor. So it should have worked. Instead I have had to change the notification address to a gmail one and that is working fine.  

      As for whether any other emails other than O2 bills, I don't know as I can't tell if I don't actually receive them. You have got me worried now.

       

      • coenoby's avatar
        coenoby
        Very Insightful Person
        11 days ago

        DancinDiva​

        "whether any other emails other than O2 bills, I don't know as I can't tell if I don't actually receive them.  "

        It is a real worry.

        The thing is that  VM do seem to have a very stringent policy when it comes to checking incoming emails especially when it comes to auto-generated emails such as One Time Passwords for example. A lot of people report issues with those types of email not appearing in their VM email accounts.

        It would be a wise move for you to switch all  your online accounts that send you OTP, verification links or auto-generated confirmation emails over to your Gmail account.

        You will find Gmail is much more reliable than VM email so think about moving over to using Gmail as your "go to" email account rather than your VM/Ntlworld email account.😉

        Coenoby