Hi all,
midday Saturday , my long used ntlworld email account . After chasing around in circles , I managed to get to the reset PW screen , where I cannott seem to generate a valid password !
Even the random crap generated by firefox's password mangler fails
Yours , exasperated
Bill Todd
Well after chasing VM security (linked from error in mail client) that the account should be unlocked now.
Apparently , the extremely rare case of trying to inform family ,friends and colleagues of your predicament from a hospital bed on an NHS free wifi , is suspicious !
However, both attempts to reset password have lead to complete frustrations with VirginMediocre's password requirements* - I cannot generate a suitable PW , Firefox cannot generate a suitable PW . blind random typing does not work either .
I wonder if the child in charge of VM's 'security', once read a boy's-own book on cryptography and still believes that "guesses" are part of password cracking . Although, more likely that the java script password checker is fatally flawed.
There must be at least one password that works! anyone know what it is ?
Forum TeamHi notsonewuser
Welcome to the community forums
Sorry to hear you're having issues with accessing your emails at this time.
Do you access your emails through our webpage or through an email client such as Gmail or outlook?
Do you still have access into your My Virgin Media online account to manage your service account?
Hi Carley ,
Thanks for your help.
I normally use Thunderbird (linux) or Aquamail (andriod) clients to access email, but have added Gmail since the problem with the NTLWorld.com account.
Currently I can access my main VM.com account (for internet services etc.) its email is redirected to a Gmail address as suggested by the change password directions. I can receive VM.com mail on all clients but can only send via Gmail.
This morning I received an suggestion from VM-IS to follow a set of instructions :
Unfortunately, the first instruction is to change the main VM password! Since the java script on the 'change password' page seems to be the big problem , I am very reluctant to do this.
Regards,
Bill
small update. I just tried to reset password for the ntlworld.com account using duckduckgo (android) and it accepted the password and, later, I received a success message from VM
BUT, this has not reset the password for theVM IMAP or SMPT servers ....
so do I need to reset my xxxxxxx@virginmedia.com password?
Changing the My VM and webmail password no longer changes the password for use with email clients. You need to generate an app password via the My VM account for your Ntlworld email address.
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
Graham_A : Thanks for your help.
Apologies for the delayed reply , I not long out of hostiple and things are still difficult .
The problem now is : I can log into my VM account , access acount details etc.But, when I go to generate App password it asks to change email address to external (I use my gmail account) then it says I have an active change request and refers me back to my email for the password reset . BUT the mail link has now timed-out and I can't get any further .
stop press: I managed to get it to send me another link , I changed password (using firefox !) ...
Tried to generate App PW - and I'm back in the same loop........
There's something very broken here
Bill
Hi Paul,
I'm not long out of hospital , I don't have the stamina to keep chasing this ATM.
Tried again today : Same problem. I just get sent around in circled repeatedly asked to change passwords and email accounts.
VIRGIN MEDIA : YOUR EMAIL PASSWORD SYSTEM IS BROKEN PLEASE FIX IT!
Forum TeamSorry that this still has not worked for you. I'll pop you a PM to confirm your details so we can assist further with this.
Regards
Nathan
Thanks Nathan , PM sent
