Hello,
My father in-law has been locked out of his ntl world emails as of Friday, is there anyway he can access it via VM?
Thank you
If anyone has a NTL world.com.or any virgin media email and no longer have a virgin media account, i have just been told that they are going through emails and manually deleting them if you no longer have a virgin account this includes if you still have an active email.
Hello,
No NTL is his only email that he uses. He has tried many times ringing the number you have provided but it is quite difficult for him to get through and the call ends up getting cutting off. He is on Facebook, can he reach out that way?
If anyone has a NTL world.com.or any virgin media email and no longer have a virgin media account, i have just been told that they are going through emails and manually deleting them if you no longer have a virgin account this includes if you still have an active email.
This is not a solution! It's a appalling! How is my father in law supposed to retrieve his important emails?
Forum TeamHi olfa 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues your father is facing with his email account. If he has been using a third party client to access his account such as Outlook then his mailbox may of been locked due to inactivity. Without looking into this we cannot confirm the current status of this, can you please ask him to reach out to us on any Social Media platform he may be a part of.
If he does not have Social Media. Please ask him to reach out to our contact team on 📞0345 454 1111.
