Forum Discussion

RG's avatar
RG
Tuning in
5 months ago

Ntlworld.com email password

PC hard disk crashed, replaced and restored software. Two out of three ntlworld emails set up correctly using passwords from mobile devices, I am unable to set up the third account, says password incorrect.

This mail account works fine on my mobile and Ipad, and the passwords shown are the same. How do I change the password on this account in my virgin media account, there does not appear to be a change mail password section anymore, thought there was last time I had this problem.

5 Replies

Replies have been turned off for this discussion
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 months ago

    Have you setup the new mandatory VMO2ID accounts for each of these mailboxes yet?

  • RG's avatar
    RG
    Tuning in
    5 months ago

    No did not know I had to. How do I do that?

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      5 months ago

      You should be automatically prompted to go through the setup process when you go to sign into the MY VM account for the email address concerned.

  • RG's avatar
    RG
    Tuning in
    5 months ago

    Yes sussed it out, what a mess, pity they did not inform us, could of saved me half a day.

    Thanks

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      5 months ago

      Hello RG,

       

      Sorry to hear of the email access issues experienced, we appreciate you raising this via the forums and are glad to hear you have now been able to resolve this and set up your VMO2 ID.

      There is help and support here that will help should you have any other queries in regards to the VMO2 ID. Going forward this will act as your online account login and therefore used to access other apps you may have like Connect App and TV Go.