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rryan_uk's avatar
rryan_uk
Joining in
12 months ago

@ntlworld.com email hacked

Hi, my ntlworld.com email address from years ago has been hacked.  I no longer use this so would like it deleted if anyone can help me out.

- It’s linked to an active account but doesn’t appear when logging into what I believe is the main account.

- Virgin media emails still come to it about price rises/contract changes

- I don’t have the password for it anymore and resetting it doesn’t work because it’s not the primary account.

I’m totally stumped

 

  • Hello rryan_uk,

    Thanks for your first post and welcome to our Community.
    Sorry to hear you are having an issue with  your additional email being hacked.
    I'd like to take a look into this for you.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the  top right of your screen that would be great. 
    Regards     
    Gareth_L
     

  • I have the same issue, but my account is being used for illegal purposes. Help to delete please.

  • Hi 

    My ntlworld.com email has been hacked - still an active account. Can someone help?

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello HHartley527.

      Thanks for bringing this to our attention.

      Sorry as well to hear about your email being hacked.

      Can you have a look at the help here and let us know how you get on.

      Gareth_L