Forum Discussion

shibble's avatar
shibble
Tuning in
2 years ago
Solved

Ntlworld.com Email account hacked since i replied to an email supposedly from Virgin regarding my bill

 

Hi, 

since i replied to an email supposedly from Virgin regarding my bill my Ntlworld.com Email account has been hacked

and i am unable to log in. I have 2 Virgin media email accounts and the other 1 seems fine.

Kind Regards

Ian

 

  • shibble's avatar
    shibble
    2 years ago

    Hi Graham 

    I am really greatful for your reply.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    shibble Sad to read that you have yet again fallen for a scammers message and revealed your account details. Depending on what details you have given the scammer there are several steps you need to take.  If you revealed any bank details you should contact your bank immediately via the phone number they supply for security issues. You should also change the password for your Ntlworld account and any other accounts that you use the Ntlworld email address as a username for.

     

    • shibble's avatar
      shibble
      Tuning in

      Hi Graham 

      I am really greatful for your reply.

  • Hi Graham,

    Thank you for the reply, when i try to change the password for that account i am unable to.

    There are no bank details in the email account, it is just so annoying as that is my main email account.

    Ian

     

  • As I am unable to change the password on my email account, is it possible that a moderator can help me further?

    Kind Regards

    Ian

     

    • John_GS's avatar
      John_GS
      Forum Team

      Hi shibble 

      Thanks for posting and welcome back to the community.

      I'll send you a PM now to assist further.