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biscuits26's avatar
biscuits26
Tuning in
8 months ago

ntlworld.com email - cannot sign in

Hi,

We have 2 email accounts set up on our Virgin media account. Both end with ntlworld.com. (obviously for some time)

The account linked to the bill payer is working fine but the secondary account no longer accepts my password. I have requested to reset the password but it does not recognise my email address.

 

 

[MOD EDIT: Subject title changed for clarity]

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    8 months ago

    Hello biscuits26

     

    Sorry to hear of the email access issues with your secondary address, we understand the confusion and you raising this via the forums.

     

    We have help here for additional accounts and access issues, if you can follow the steps and let us know if these have helped you regain access.

    • biscuits26's avatar
      biscuits26
      Tuning in
      8 months ago

      Hi,

      When I try to reset my password  this message appears -'Please ensure you provide the email address you use to sign in to My Virgin Media'

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        8 months ago

        Thanks for coming back to us biscuits26, can you please confirm if you've attempted to use the My Virgin Media E-Mail address to see if this lets you progress with the resetting of the password to the secondary E-Mail account?

        Thanks,

        David_Bn