Forum Discussion

NHKviewer's avatar
NHKviewer
Tuning in
22 hours ago

NTLworld acct. gone

I am livid. Instead of getting to the e-mail acct. tonight I was put through the "Sign in or register for Virgin Media O2" process.

Having to do new password. Is that the ID spoken of, or what is this ID?

Ending up with info page making no mention of any ntlworld.com acct.

I did not leave Virgin. My bank authentication codes are sent to that address and I'll be in serious trouble now I can't access them. Rent, Council Tax, web payments - this is outrageous.

Can you sort this out or must it be done on phone?

This has wasted hours, I am so disgusted. Customer since '97!!!!!!

Recent bill said I'd made changes - but I HAD NOT.

2 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    13 hours ago

    At the "sign in or register" page you should have entered the ntlword email address concerned (or your third party username if you have set one) together with the account password.  There is no requirement to set a new password.  You should then be asked to add a backup email address as well as a mobile number, if you have one.  This will set up the new VMO2 ID for the account.

  • coenoby's avatar
    coenoby
    Very Insightful Person
    13 hours ago

    NHKviewer​ 

    I don't know if this is the "info page" you mentioned https://www.virginmediao2.co.uk/help/identity/register-or-sign-in but it's their best explanation of the major change to their account sign in process  that I am aware of. It takes you through the process of setting up a VM02 ID for each of your email accounts.

    "no mention of any ntlworld.com acct"

    When VM refer to a "Virgin Media email account" they are referring to all the domains in their portfolio so:

    • virgin.net
    • blueyonder.co.uk
    • ntlworld.com
    • virginmedia.com

    They all run on the same platform and use the same sign in process. 

    However, you need to be aware that VM stopped issuing new email accounts back in early 2022 and since then new VM customers have not had the option of having VM email accounts. 

    VM also seem to have started closing down email accounts for all the above domains if they are no longer linked to a VM broadband account.  See here https://www.virginmedia.com/help/broadband/email-account-closure for their announcement of that policy.

    As a result the number of VM email accounts is steadily falling and the future of the VM email service is unclear.

    Switching to using one of the many excellent free non Internet Service Provider email services is something that you should be looking to do.  https://www.lifewire.com/best-free-email-accounts-1356641    Certainly you will need to do that if/when you switch broadband providers.  

    Coenoby