NTLworld acct. gone

I am livid. Instead of getting to the e-mail acct. tonight I was put through the "Sign in or register for Virgin Media O2" process.

Having to do new password. Is that the ID spoken of, or what is this ID?

Ending up with info page making no mention of any ntlworld.com acct.

I did not leave Virgin. My bank authentication codes are sent to that address and I'll be in serious trouble now I can't access them. Rent, Council Tax, web payments - this is outrageous.

Can you sort this out or must it be done on phone?

This has wasted hours, I am so disgusted. Customer since '97!!!!!!

Recent bill said I'd made changes - but I HAD NOT.