I have been trying to set a holiday notice but was unable to. Previously, I would click on the cogwheel, select 'emails' and there would be an option for 'Holiday Notice'. This option sems to have disappeared.There is a clickbox for 'Vacation notice' but when I click on this (or anything else) I get the 'Server Unreachable' pop up, along with a 'Unable to load your vacation notice. Please retry later.' pop up.This has been the case since before Christmas and was very inconvenient over the Xmas break!The 'Server Unreachable' also pops up every now and then, but broadly everything else seems OK, sending and receiving emails etc.I have tried on various computers/laptops/phones on WIFI and Mobile Network but the result is the same. Anyone else getting this? I'm going away in a few weeks and would really like to set an Out Of Office message!!

Abhay_2023 wrote:I had attempted alternative browser unsuccessfully but was not aware of needing to clear cache (and still don't know how to do it)In all honesty,if you still get the problem when using another browser it is unlikely that clearing the cache will resolve it.The way you clear the cache in a browser varies slightly depending on which browser you are using.The best way to find out is to do a simple online search such as:how to clear the cache in Chrome (or whichever browser you are using.) You will then get a short step by step guide how to do it. It's easy enough in any browser.As I say, I don't think it's the answer but as VM have suggested doing it then it would be worth trying.Coenoby

Could we please have a fix for the Vacation notice/server unreachable problem please. Months have passed and no solution is forthcoming.

P.S it's and old ntlworld.com account...

Can anyone help with this?This is the screen when I click on Settings (i.e Holiday notice no longer an option below email)

And this is when I click on Vacation notice. As I have said, this is the same on several machines and whether on Wifi or mobile networks...

Not able to set Holiday Notice | Virgin Media Community

83 Replies

Abhay_2023
Tuning in
2 years ago
Hello simmyB
I was having the same issue. However I found a wizard called Kain_W at the VM who eventually managed to resolve the issue.
Hope you can, through VM forum, can manage to get in touch with him or a VM forum helper can get tips from him.
Hope your issue is resolved soon.
ajd100
Joining in
2 years ago
Hello, I am experiencing the same issue as others on this thread. When I click 'vacation notice' I get the message 'Unable to load your vacation notice. Please retry later'. There is also a similar error when clicking on 'Auto forward' as others have reported.
This is on the webmail system. I have tried different browsers, devices and cleared the cache but this has not solved the problem.
I have attached a screenshot below.
Is anyone able to help with this?
- Akua_A
  Forum Team
  2 years ago
  Hi ajd100
  
  Welcome to our community forums and thank you for your first posts.
  
  Sorry to hear you are experiencing a similar issue when trying to set up your vacation notice. To best help, I have sent a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
  
  Thanks,
SteveWello
Tuning in
2 years ago
The problem has been constant and i have tried changing password
s

Forum Discussion

Not able to set Holiday Notice

83 Replies

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