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chrisardy's avatar
chrisardy
Dialled in
2 days ago

Not able to access ntlworld email on VM but can on Thunderbird and Mobile

We have 2 ntlworld email addresses, a main and a subsidery. I have noticed for a while that the subsidery couldn't be accessed on VM but I didn't bother because it still worked ok on Thunderbird and my mobile phone. My main PC has started playing up so I thought I would use my laptop and set up the emails on Thunderbird on it. However when I try to set it up it says "Unable to log in to the server, probable wrong configuration, username or password."

When I tried to access the subsidery email on VM by editing the settings it wouldn't work and gave the following message: "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I would be grateful for help on how to sort this out.

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 days ago

    chrisardy​ You need to log into the My Virgin Media account for the subsidiary email concerned and generate a new password for use with Thunderbird.  Make sure you are signed out of any other My VM accounts before proceeding.  At the sign in page enter the ntlworld.com email concerned and the account password.  If you haven't already done so you will be taken through the process to convert the log in to a VMO2 ID for the subsidiary account.  Once you have completed the process you can then proceed to generate the new app password.

    To create one or update an existing email app password you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password. This is what you use in the mail apps along with the VM (ntlworld) email address as the username.

    • chrisardy's avatar
      chrisardy
      Dialled in
      2 days ago

      Thanks for the reply.

      I don't think I have My Virgin Media account for the subsidiary email account. In the past I have gone into webmail for the subsidiary account from the webmail of the main account. I think I set up the subsidiary email from the main email in webmail.

      I also dont know anything about this VMO2 ID, is this a new thing?

       

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 days ago

        Each VM email address has a My VM account by default.  The VMO2ID system was introduced in mid July.

        https://www.virginmediao2.co.uk/help