Forum Discussion

llucas894's avatar
llucas894
Just joined
23 days ago

No option to generate app password

Hi,

I have recently swapped over to a new phone and need to add my virgin media email to my Gmail app. It tells me that the password I am using is incorrect and from the looks of it I need to generate a specific one to use on an external app however I do not have any off the settings listed in the general instructions on how to do this.

I did a live chat with support and after an hour and 20 minutes of being generally unhelpful they said that they had referred the issue to the IT department who would contact me ... That was nearly 2 weeks ago.

To save me the headache of trying to speak to someone on live chat again how can I resolve this? 

Thanks 

1 Reply

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 days ago

    Try following these steps to see if a password reset allows access:
    Sign in to My Virgin Media with your new VMO2ID
    Go to Account settings, then Account details
    Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
    Then, under Virgin Media Mail app password tap Get password
    Continue the flow and a new secure password will be generated, and the mailbox unlocked
    Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.