Forum Discussion

jbw10101's avatar
jbw10101
Joining in
9 months ago

No option for mail app password management

I need to set up a password for Outlook to be able to use my VM mail account.  When I log in to my VM account I should find this option under Account Settings, but it isn't there.

Has anyone seen this problem?

Thanks. 

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    FYI: look under Account Settings > Account Details, scroll down to Manage, as highlighted in following image, and then Generate new App password

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    • jbw10101's avatar
      jbw10101
      Joining in

      Hi, thanks for the response.  However, that option is not displayed when I navigate to Account Details.  

    • jbw10101's avatar
      jbw10101
      Joining in

      If I go to that link I get an error telling me that my VM mail account is unavailable.  

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi jbw10101 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

        We're sorry to hear about the problem you're having 😔

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Thank you for your support 用心棒 👍

        Regards,
        Daniel

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    The forum team are best placed to help further and issue has been flagged to them; be aware it can take them a few hours / days to respond.