Forum Discussion

HowDoIKnow's avatar
HowDoIKnow
Joining in
3 months ago

No emails arriving..

For nearly 15 years my VM email has been faultless until last Friday when I suddenly ceased to receive emails onto Outlook. On logging into the VM webmail page there are none coming in there either so something is blocking them. I have been through the whole process of changing passwords and I can access all VM web services ( although I have not been able to for a couple of days due to "Broadband Issues" which I was informed of on one of my many calls to VM but did not show on their service status until yesterday).

Although I cannot receive emails , I can send them which is pointless as no-one can reply to them!

If many people are affected....just fix it Virgin!  If this is just my problem can somebody at VM supply a fix or a send me a link so that I can fix it.

I HAVE HEALTH ISSUES AND RECEIVE REGULAR COMMUNICATIONS FROM THE HOSPITAL.............I HAVE BEEN WITHOUT EMAILS FOR A WEEK NOW! PLEASE FIX IT!

and now I see that VM want to double my monthly bill on my TV/BB/Landline while removing TNT Sports!   Ah well, it is my birthday tomorrow...

 

2 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    3 months ago

    For important emails you need to start the slow and laborious process of migrating your email to portable providers like Gmail or Outlook as VM is winding down its email service and it is becoming increasingly unreliable. 

    Birthday wishes for tomorrow. 

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hello HowDoIKnow

     

    We're sorry to hear of the email issues experienced and inconvenience caused. We appreciate you raising this via the forums and welcome to the community.

     

    There were issues with the email service yesterday but from the dates given this has clearly been happening before that, we're eager to take a look at what's happened for you as you have already advised you have tried resetting the password and other steps.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.