Hi can someone please help, I can’t get access to my ntlworld emails, tried to rest the password by logging in though Virgin Media Email but just says can’t access account! Just going round and round in circles trying to get in!! Had a spate of account hacking issues beforehand so may have been hacked on my email account but just can’t get it resolved or speak to someone who can help!!
Any help would be appreciated as just bang head again a brick wall!!
Boldaman The password reset process is done through the My Virgin Media account for the email address concerned not via the VM webmail interface.
To create an email app password or update an existing one you need to follow these steps:
Sign into the My Virgin media account https://www.virginmedia.com/for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.
