Forum Discussion

baggio4378's avatar
baggio4378
On our wavelength
2 months ago

New Virgin Email system is an abomination

I've been with "ntlworld" for 25 years. And I have to say ntl/virgin have the most horrid email implementation of any ISP in UK's history. I have been with AOL,ntl/virgin, BT. 

I created an email app password so please don't suggest i go through that stupid process again.

For the last few days I've all of a sudden been asked by the new outlook 365 program in windows to enter my password, which I did many times, even after generating a new one, and i can no longer log into my email.

I completely removed the account and tried to add it again - but no.

I can add it in outlook classic, only.

Virgin. sort your email out.

12 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    2 months ago

    VM has no interest in doing so and is instead actively winding down its email service. You need to break the habit of sticking with ISP email provision and begin the laborious but important migration to portable providers like Gmail or Proton. 

    • FatSam's avatar
      FatSam
      Dialled in
      2 months ago

      That may or may not be true but it’s not going to fix the immediate issue of being unable to access messages is it? If they were going to scrap email the least they could do is provide notice, a standard approach of any organisation for any service coming to the end of its life.

      • Cardiffman282's avatar
        Cardiffman282
        Community elder
        2 months ago

        If you have evidence that VM is in fact strengthening and expanding its email provision do please share it with the forum. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    It isn't going to get any better. Get out now while it's still sort of working.

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi baggio4378 

    Welcome to our Community Forums and thanks for your post.

    Sorry you are having some issues with your email account.

    Are you getting any specific error when you try to log in?

  • baggio4378's avatar
    baggio4378
    On our wavelength
    2 months ago

    Every day, I have to reenter my password generated by virgins crappy 2fa to access my btl email. And most of the time it says unable to log in

    Are virgin aware of this issue? This used to be a competent isp. Now they can't even operate a basic email service. And I mean basic because it's 3rd world. 

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 months ago

      Thanks for coming back to us, baggio4378.  We're sorry to hear of the ongoing issues that you're experiencing with your email at the moment. 

      I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L