Forum Discussion

sgtsixpack's avatar
sgtsixpack
On our wavelength
2 months ago

New email required to sign in

Got an email "

"

Hello,

 

We’re making changes to the way you sign in online to My Virgin Media, as part of our commitment to keep our online spaces safe and secure.

 

Instead of using your current email address to sign in to your account, you’ll need use your Virgin Media Mail email address.

 

This will take effect automatically from 30/06/2025. You’ll still use your current password.

 

Kind regards,

The Virgin Media team

How can I pick a new virgin mail to log in with?  Sounds like I will be locked out come this date.  I've already lost my secondary email being unable to reset the password.

3 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 months ago

    sgtsixpack​  You don't need to pick a new virgin mail to log in with.  The message means that from the date stated you will revert to signing into the My Virgin Media/webmail account with the original email address rather than the third party one you currently use.  The original email address is the one that the third party username currently gives you access to.  It could be a blueyonder, virgin.net, ntlworld.com or virginmedia address but you should be able to see that email account.

  • sgtsixpack's avatar
    sgtsixpack
    On our wavelength
    6 days ago

    I've been logged out in firefox and I can't log back in.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      5 days ago

      Hi sgtsixpack,

      Thanks for posting and sorry to hear you're having some sign in issues. 

      Can you confirm if you've been able to log back in?

      You can find some help here

      Alex_Rm