Hi
My wife cannot access her @ntlworld.com email account.
This is a secondary account , as Im the main account holder.
I used to be able to log in and change the password easily, now I cant, it only gives me the option to delete the account.
Whats going on Virgin. this used to be a good company, now it seems its going to pot
Each email address now has its own My VM account
Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.
Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.
If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password
If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email
VM have recently changed the log in requirements for accessing VM Mail via third party apps.
If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management
Forum TeamHi Allymcnab1 thanks for posting and welcome back to our community.
Sorry to hear your wife is unable to access her email address and for any inconvenience this may be causing. Have you had opportunity to follow the advice from the fantastic Graham_A? If so how has things gone? As you've reached out to us, I would like to take a closer look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Hi Lee
I saw Grahams reply but when I click on register for the the new account it says that it is not available to @ntlworld addresses
Allymcnab1 There was nothing in my reply that asked you to register for a new account. The instructions were to log into the My VM account for the secondary account using the email address and password. Have you replied to the private message that Lee_R sent you offering support?
ok ill try that thanks again for all your help
Seems loads are now suffering my wife can’t access her account on phone
Forum TeamHello wmc711,
Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re wife is having with her email.
Is your wife having issues trying to access her email account via our webmail service or via an email application such as Outlook? If the issues are with an email application, please can you ask your wife to login via webmail to see if there are any issues with the mailbox via that method?
Kind Regards,
Steven_L
