My virgin.net email account has stopped working
I am a Virgin Media customer. I too have stopped receiving virgin.net emails. The instructions provided by Virgin Media don't work .
1. I cannot access the page required to set my mail app password.
2. I've tried following the instructions but am not getting the 'manage option' as shown below.
Step 2.
Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account.
- Sign In to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Get password
I'd really appreciate some help and in simple terms please as I'm finding this issue really difficult to comprehend / resolve.
Thanks in advance