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davidw181's avatar
davidw181
Joining in
3 months ago

My secondary VM email account has been deleted, why.

My secondary email has been locked for over 3 weeks now. I have tried to reset it myself, but the email is not recognised. I'm concerned as this email is my main correspondence with a lot of people. After many call to VM help line who initially tried to unlock my Email account, I have now been told that the email does not exist in my main VM account, basically telling me tough. I know its an active email as I have sent an email to it from another account. The worry is that someone may have stolen my email account.  How can this happen

  • Hi there davidw181 👋 Welcome back to the forum and thanks for your post 😊

    Sorry to see you've now lost email access. I can see that you have been speaking with the team via PM so it would be best to continue the conversation there so we can continue to help.

    Regards

    Nathan