Hi - I need to change my old ntlworld email password, its been hacked and they have managed to get into other accounts such as uber and netflix and lock me out. I need to change my password ASAP to prevent any further hacks. I have looked on the forum and tried to log into my virgin media but it says email not recognised??
Please can someone help.....
The first question is whether you are still a VM broadband customer? If not then it could be very problematic for you. See here https://www.virginmedia.com/help/broadband/email-account-closure
If you are still a VM broadband customer, the second question is whether you have gone through the process to create a VM02 ID for this Ntlworld.com account?
" tried to log into my virgin media but it says email not recognised??"
That suggests either:
Coenoby
I don't no - I have tried to log into virgin media and it says email not recognised
NikkiA1 "I don't no "
If that's a "no" to having a VM broadband contract then you won't be able to change the password. The only option you have is to have this old email account deleted by VM.
The Forum Team (VM staff) can arrange that for you. One of them will contact you via this forum thread, probably tomorrow.
"it says email not recognised "
The usual error message is "This Virgin Media email address isn’t valid" but the error you are getting suggests that the old ntlworld.com email account may well have already been deleted by VM as per their advice in the "....email account closure" link I gave in my first post.
VM stopped issuing new email accounts way back in May 2022 and they are actively deleting VM email accounts that are not linked to a live VM broadband contract.
Coenoby
You'll have to wait for a VM person to pick this up. There isn't much that other users can do to help in a case like this.
And me - please advise
I am the same and still waiting for a response - can you let me know own how get on.
Me too - have added my own post but keep looking on here while waiting for a response, been hacked and its causing a nightmare. Hope you get sorted.
Please could somebody respond to me - I have similar issues - I have been hacked and need my account closing with immediate affect. Thanks
I am in exactly the same position - and now they have hacked things like uber disney and netflix - Im still awaiting a response too. Good luck
Hello NikkiA1.
We did reply back to you on the post above your comment with help for hacked email accounts.
Have you been able to check the link we sent to you?
Gareth_L
Have seen have responded, issue still.not resolved
Thank you I have just seen - however I am no longer a VM customer so cannot change password or recover email via VM
NikkiA1 " I am no longer a VM customer"
In that case, if you have not already done so, you need to read this announcement from Virgin Media that I gave in the first post on this thread:
The background is that VM stopped issuing new email accounts over 3 years ago and as you can see in that message, they are now actively closing down VM email accounts that are no longer liked to a live VM broadband contract. As a result the whole future of the VM email service is unclear.
Based on previous experience of ex VM customers on this forum I'm sorry to say that VM staff will not be able to reset the password for you.
If you are no longer a paying customer, all VM staff can do is to get this hacked email account deleted to stop the hackers from using it.
If you still have access to the account I would urge you to download any emails, documents and contact details from your account and set up a new email account with a dedicated email provider.
Here are some options https://www.lifewire.com/best-free-email-accounts-1356641
Sorry to the bearer of bad news.
Coenoby
