I haven't changed anything...

londonyank " I have a lot of history in my Outlook folders and no way to migrate them to a new better email provider" In fact there are a number of ways you can download emails from Outlook. Of course "Outlook" can mean so many things these days thanks to Microsoft's confusing naming conventions. In fact you should be backing up your emails and storing them safely anyway because Outlook, like any email software, is not a safe way to store your emails and associated attachments for any period of time. A glitch with Outlook's SMTP protocol or with it's internal user profiles and your emails could be lost in an instant.I hesitate to recommend specific backup software on the forum so I am just posting this free tool as an example of what's available https://www.mailstore.com/en/products/mailstore-home/VM's webmail service also as options to download your email and folders as files. So you can download your emails from there if you have Outlook set up to use IMAP rather than POP3. You don't need any 3rd part software to do that.Once you have the emails downloaded and stored safely as files they can then be opened by any (or at least most) email clients such as Outlook. So that gives you the opportunity to move away from dependence of VM email accounts.I am sorry but I cannot stress enough just how much risk you are running by not backing up your emails. "Russian roulette" is the phrase that comes to mind. Coenoby

londonyank So is it:All emails sent to your Blueyonder account arrive in your spam folder? Or....All emails sent from your Blueyonder account flagged as spam when they arrive in the recipient’s email account?If you are talking about emails sent from your Blueyonder account, for some time now Gmail appears to be treating all Blueyonder emails as spam.For a while Gmail was actually blocking all Blueyonder emails but it seems BY emails are now accepted by Gmail but are all flagged as spam. It's not known why Gmail are doing this.Are there other email providers that are flagging your emails as spam?Coenoby

It's the latter issue: emails I SEND from my blueyonder address end up in recipient's spam folder. This appears to be mostly gmail recipients but I can't be sure it's 100%. I read on the internet that VM can't be trusted to implement authentication protocols in the blueyonder SMTP server

londonyank "VM can't be trusted to implement authentication protocols in the blueyonder SMTP server"In fact, Blueyonder emails use the same mail servers as all the other legacy email domains that VM manages (ntlworld.com, virgin.net and virginmedia.com) but the Gmail problem is only with Blueyonder.co.uk.In fact, sending an email with "blueyonder.co.uk" merely in the text of the email, from any email account (even a non VM account) causes Gmail to send the email to spam.The same situation arose earlier this year but was sorted out between VM and Gmail and I would expect it to be resolved this time.However, you may not be aware that VM no longer issues email accounts and has not done so for more than three years. VM are also actively closing down VM email accounts that are no longer linked to a current live VM broadband account.With the number of active VM email accounts on a steady downward slope you might like to consider moving away from relying on your Blueyonder account. 😉Coenoby

thanks for that heads-up. yes i did know VM are actively trying to get rid of legacy email users, closing accounts etc. But like many others I have a lot of history in my Outlook folders and no way to migrate them to a new better email provider. It's a bit like blandishments to upgrade V360 with no provision to migrate or preserve recordings - legacy customer be damned

My blueyonder emails all go to spam | Virgin Media Community

11 Replies

littlecol01
Tuning in
28 days ago
I do have a workaround for this, but it does involve the gmail user to create a filter which states that your blueyonder email address never gets sent to spam. This is fine if you just have a few friends as they can do this in less than 1 minute but obviously it won't really work if you don't know the gmail users.
I've been trying to get help from the gmail support community and we did discover this. They're adamant that it's an issue on the Virgin Media side.
- John_GS
  Forum Team
  26 days ago
  Hi littlecol01
  
  Thanks for posting and welcome to the community.
  
  I'll send you a PM now to help.
  - londonyank
    Tuning in
    11 days ago
    No PM received
Adduxi
Very Insightful Person
2 months ago
+ 1 for the above from coenoby Sound advice.
coenoby
Very Insightful Person
2 months ago
londonyank
So is it:
All emails sent to your Blueyonder account arrive in your spam folder?
Or....
All emails sent from your Blueyonder account flagged as spam when they arrive in the recipient’s email account?
If you are talking about emails sent from your Blueyonder account, for some time now Gmail appears to be treating all Blueyonder emails as spam.
For a while Gmail was actually blocking all Blueyonder emails but it seems BY emails are now accepted by Gmail but are all flagged as spam. It's not known why Gmail are doing this.
Are there other email providers that are flagging your emails as spam?
Coenoby
- londonyank
  Tuning in
  2 months ago
  It's the latter issue: emails I SEND from my blueyonder address end up in recipient's spam folder. This appears to be mostly gmail recipients but I can't be sure it's 100%. I read on the internet that VM can't be trusted to implement authentication protocols in the blueyonder SMTP server
  - coenoby
    Very Insightful Person
    2 months ago
    londonyank "VM can't be trusted to implement authentication protocols in the blueyonder SMTP server"
    In fact, Blueyonder emails use the same mail servers as all the other legacy email domains that VM manages (ntlworld.com, virgin.net and virginmedia.com) but the Gmail problem is only with Blueyonder.co.uk.
    In fact, sending an email with "blueyonder.co.uk" merely in the text of the email, from any email account (even a non VM account) causes Gmail to send the email to spam.
    The same situation arose earlier this year but was sorted out between VM and Gmail and I would expect it to be resolved this time.
    However, you may not be aware that VM no longer issues email accounts and has not done so for more than three years. VM are also actively closing down VM email accounts that are no longer linked to a current live VM broadband account.
    With the number of active VM email accounts on a steady downward slope you might like to consider moving away from relying on your Blueyonder account. 😉
    Coenoby

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My blueyonder emails all go to spam

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