Forum Discussion

vickigilmore's avatar
vickigilmore
On our wavelength
2 months ago

Message not delivered

Message not delivered

There was a problem delivering your message to V****G******@blueyonder.co.uk. See the technical details below.The response from the remote server was:

554 5.2.0 MXIN602 Message contains Spam Content ;id=w8Twtp7fMT0L3w8TwtjpyK;sid=w8Twtp7fMT0L3;mta=mx11-prd-nl1-vmo;dt=2025-03-23T00:42:24+01:00;ipsrc=209.85.128.47;

I am getting this message daily.  I think emails are coming through but it's impossible to know.  There is certainly no spam in my emails.

Thanks

Vicki

5 Replies

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  • 用心棒's avatar
    用心棒
    Very Insightful Person
    2 months ago

    Those messages causing this issue are not being accepted for delivery onwards, i.e. you will not receive them; hence the notification to the sender that there were problems with attempting delivery.

    Are you able to say from which domain the messages are being sent, for example gmail.com?

    Consider sending a message without sender's signature to see if that cause the issue.

    • vickigilmore's avatar
      vickigilmore
      On our wavelength
      2 months ago

      Hi, thanks for responding.  I just sent an email from my Gmail account with no title or signature to both my Gmail and Blueyonder accounts.  I got the emails, but they were followed up by this:

      The response from the remote server was:

      Message not delivered

      There was a problem delivering your message to xxxx@blueyonder.co.uk. See the technical details below.

      554 5.2.0 MXIN602 Message contains Spam Content ;id=x4withVL96LVDx4witvhiL;sid=x4withVL96LVD;mta=mx1-prd-nl1-vmo;dt=2025-03-25T15:08:01+01:00;ipsrc=209.85.221.47;

      554 5.2.0 MXIN602 Message contains Spam Content ;id=x4withVL96LVDx4witvhiL;sid=x4withVL96LVD;mta=mx1-prd-nl1-vmo;dt=2025-03-25T15:08:01+01:00;ipsrc=209.85.221.47;The response from the remote server was:

      __________________________

      You're sending this from a different address or alias using the 'Send mail as' feature. The settings for your 'Send mail as' account are misconfigured or out of date. Check those settings and try resending.

      I've tried changing my settings but it's hard to know which ones are wrong!

      Appreciate your help, I'm a bit out of my depth!

       

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 months ago

        Hello vickigilmore.

        Thanks for your post and welcome back to your community.

        We're sorry you're having an issue with emails being marked as spam when sent to your Blueyonder account.

        This is something we're fully aware of and is currently being investigated.

        Sadly, we don't have a set time for this to be resolved yet.

        As soon as we know any more, we can update you here.

        If you do need to check on this, just pop back and quote reference number F011729649

        Gareth_L

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    If omitting the signature ( & other web links ) still fails, 
    try sending the email in the most basic Plain Text format ( i.e not using HTML or Rich Text ) 

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    2 months ago

    coenoby 

    This one is being delivered TO a blueyonder address rather then a Gmail address.

    The error:

    554 5.2.0 MXIN602 Message contains Spam Content ;id=w8Twtp7fMT0L3w8TwtjpyK;sid=w8Twtp7fMT0L3;mta=mx11-prd-nl1-vmo;dt=2025-03-23T00:42:24+01:00;ipsrc=209.85.128.47;

    Is from one of Virgin Media's mail exchangers.  Funnily enough it looks to be coming from a gmail address - looking at the ipsrc address

    % dig -x 209.85.128.47

; <<>> DiG 9.10.6 <<>> -x 209.85.128.47
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16497
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;47.128.85.209.in-addr.arpa.	IN	PTR

;; ANSWER SECTION:
47.128.85.209.in-addr.arpa. 86400 IN	PTR	mail-wm1-f47.google.com.

;; Query time: 34 msec
;; SERVER: 1.1.1.1#53(1.1.1.1)
;; WHEN: Sun Mar 23 17:33:12 GMT 2025
;; MSG SIZE  rcvd: 92