Forum Discussion

Catamoran2's avatar
Catamoran2
Tuning in
5 months ago

Mail update required

 
 

I have received this message twice now. Is it genuine before I act on it?

 
We are disconnecting your outdated Mailbox accounts as of December 12th, 2024.


Please [LINK REMOVED]


Thanks,
@ 2024
 
[MOD EDIT: Inappropriate Hyperlink removed, please review the Forum Guidelines] 
 

4 Replies

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  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    5 months ago

    The CLICK HERE link url looks very suspicious, forum users please don't click it !

     

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    VM are sending out emails like that to notify of accounts being closed. But there if they are genuine there is nothing for you to do and no need to click on any links. You'll find out if it was genuine when the email stops working. 

    Never click on any link like that. 

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    5 months ago

    Hi Catamoran2, thank you for your query.

    We've contacted a small amount of customers who still have an active e-mail account but no longer have Virgin Media services to make them aware that we'll soon be closing said e-mail account.

    However, as advised by goslow, the message you're referring to is a scam as the e-mail we've sent does not contain any links and is for information purposes only.

    Thank you for your support RetiredATCO and jpeg1 👍

    Regards,
    Daniel