Lost Virginmedia.co.uk email password

Tony_​ ""As you've logged in as a secondary account holder your access to account information will be limited." 

Yes that's normal. It is referring more to the specific details of you VM package, details of your monthly VM bills etc. 

If you want to reset the account password for the email account it's easier to do that by signing into the My Virgin Media Account (MVA) for this "secondary" email account  via a browser rather than the VM app.  From memory I think the app forces you to that anyway, but I could be wrong there.

Once you've signed into the MVA using a browser:

1) To generate a new Mail App Password to use in email apps and clients such as Outlook

Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password' 

2) To reset the Password for accessing the VM webmail account

Select Account Settings
Select Identity & Security Settings
Then select Security Settings (rather than Identity settings)
Under "Authentication Methods" Select Password which allows you set a new password.

Coenoby

Hi jtfab75 👋.

Thanks for the update on this, the verify another way will be on your primary email address, clicking this should bring up the secondary questions to get into your account and reset the password.