The email address associated with my account is no longer active and cannot be restored. However, the VM system requires access to this old email inbox to change the account email. Currently, the only method available sends a verification link to the old address.
How can I update my account email without access to the original inbox?
Forum TeamHey mohikh1, thank you for reaching out and we are sorry to hear you are having some email issues, also a warm welcome to the community.
Just to confirm sorry, you are looking at changing your online email address however you cannot do this because you no longer have access to the old one?
Yes Matthew that is correct I no longer have access to my old email hence why I want to update my accounts email to my new one
Forum TeamThanks for coming back to us mohibk1.
I'd be happy to pick this up and have a look into this for you.
We should be able to send a verification E-Mail directly to the E-Mail address you wish to use to log in moving forward.
Check out the envelope in the top right hand corner for a private message from me.
Thanks,
David_Bn
