Loss of Email - F010762348
Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
Forum Discussion
Still struggling to connect to IMAP server or more often to timeout, same as yesterday. Emails do arrive intermittently but client software hangs pending message flags being set or failing to and waiting for server to respond to IMAP commands, which it mostly fails to do or takes too long just like previous days. Sorry to say no progress Sunday morning. Can we have an update please?
Why does the Virgin Media Service status show there are no problems presently.
We all need to be sure that this issue is being worked on but when the service problems notification gets removed eg 10pm Sat pm then we have to wonder if we have been abandoned. It can be reassuring to see that there is a recognised email problem because it impresses that VM have taken ownership of the problem. Otherwise unless one visits here and finds the right thread then how would anyone know that this problem is being worked on. Presently to the casual eye there would appear to be no problems and then users assume it is specific to themselves and start working on their own solutions which will make matters worse.
Back to the original question - why does VM Service Status report that all is well - is it broken too or policy to not report the facts consistently.