Since last week 15 July I haven’t been able to log into email or VM main site keeps asking me to link my accounts with Virgin/O2 ? I follow the instructions but then tells me it cannot complete the process? I have phoned numerous times but still no joy it’s like it’s stuck in a permanent loop ? Anybody else had this problem and how do you fix it if possible? Thanks
We got stuck in the loop but no error message. Tried the next day and it complted!
Now we are just stuck with no email....
Just wish Virgin media would be honest about what's going on.
Update it’s now locked me out on my phone as well ? It says
Forum TeamHi billyscrat thanks for your post although we're sorry to hear of your concerns.
Have you set up an app password for your email app, as this may be the reason why you are locked out of it?
Yes there is a password the same as my email on the virgin media login on my pc which still doesn’t work
When you say password on app do you mean the app itself or the email, there is a password for the email but that’s always been there no password for the app
Forum TeamHi Billyscrat 👋 Thanks for getting back to us!
To use Email via a 3rd party Mail app (such as Applemail, outlook or Thunderbird) you need to generate a 3rd party mail app password through your My VM account. 👉 virg.in/myVM
There's full instructions on how to do this under the section titled 'How to set up an App password to use an Email app' on this help page 👉 https://www.virginmedia.com/help/broadband/manage-email-settings
If you can please try following these steps and let us know how you get on? Thank you for your patience and co-operation! 🌞
