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DifferentLogin's avatar
DifferentLogin
Dialled in
10 hours ago

Locked Out Of Blueyonder.co.uk Email Account

I have been unable to get into my VM email account for 5 days. I just keep getting the 'Forbidden' page. On day #2 I had a callback lasting about 40 minutes where I was repeatedly taken through the Account Settings/Identity & Security Settings/ Manage Your Products route to verify my GMail address but this accomplished nothing - kept going round in circles with the 'Try Again' message. On Day #3, I had a callback lasting about 20 minutes where I was taken through the Account Settings/Identity & Security Settings/ Virgin Media O2 ID route to verify my GMail address and change my account password but this accomplished nothing either - just get the 'Forbidden' message, as before.  The new password lets me get into my account to view bills but I still can't access my e-mail, so no progress.  Day #4 – no further callback from VM.  What will Day #5 bring? 

Is there anyone out there who can educate the VM call centre guys and provide a solution, please?

Blueyonder
email

1 Reply

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 hours ago

    DifferentLogin​  The usual resolution to this error is to change the email app password which should then unlock the email account.

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.