Linking email to the Virgin Media site email

First of all I hope that this post is clear and makes sense!
I have my email account on my tablet and access it directly; I don't check the emails on the VM site regularly and there are a large amount of emails there that I've deleted from my 'everyday' account. Is there a way to link (sync?) these? So that when I delete from my everyday account they are deleted from the VM site?
TIA

coenoby
2 years ago
DebJon wrote:
First of all I hope that this post is clear and makes sense!
Your post is clear but I have had to make some assumptions.
have my email account on my tablet and access it directly.
on the VM site ..... there are.......a large amount of emails there that I've deleted from my 'everyday' account.
Based on that I think that on your tablet you are accessing your Virgin Media emails using a computer program known as an "email app" or "email client" and that is what you refer to as your "everyday account" .
These email apps and clients enable you to;
Retrieve your Virgin Media emails from the VM email server and download them to your everyday account on your tablet
They then allow you to read, reply and manage your Virgin Media emails without having to access your VM webmail account on VM website
To do that, all email apps and clients use one of two possible methods:
POP3 - Post Office Protocol (version3)
IMAP - Internet Mail Access Protocol
The key difference between them is
POP3 is a simple one-way protocol that merely downloads all new emails that arrive into your email account
IMAP in contrast is a two-way protocol that not only downloads emaisl from your email account but also ensures that any changes you make in the email app are also made to your email account on the VM website. So if you delete an email from the app on your tablet it will also be deleted on the website and conversely, if you delete an email from the website it will also be deleted from the email app. In addition, any emails you send from the email app will also appear in the Sent folder on the VM website.
So it sounds as if the email app on your tablet is currently using the POP3 protocol for your VM email account.
If so you can achieve what you are looking for (syncing your email app with the VM website) by using the IMAP protocol.
An easy way to check whether you are currently using POP3 is to see if all the emails that you have sent from the app on your tablet also appear in the Sent folder on the VM website.
If all your Sent emails do appear on the VM website it means that you are already using IMAP and there is something-else going on that prevents emails being deleted from the VM website.
VM email accounts can support both IMAP and POP3, in fact for many years VM have been advising their customers to use the IMAP protocol.
You cannot convert a POP3 account in your email app to an IMAP account but many email apps do allow you to add your VM email account to the app again but this time you need to ensure that you set it up to use an IMAP. protocol.

I think I had better leave it there and let you digest that.
I'm not sure whether I have been clear, I have tried to keep it simple honestly!
Coenoby

coenoby
Very Insightful Person
2 years ago
DebJon wrote:
First of all I hope that this post is clear and makes sense!
Your post is clear but I have had to make some assumptions.
have my email account on my tablet and access it directly.
on the VM site ..... there are.......a large amount of emails there that I've deleted from my 'everyday' account.
Based on that I think that on your tablet you are accessing your Virgin Media emails using a computer program known as an "email app" or "email client" and that is what you refer to as your "everyday account" .
These email apps and clients enable you to;
Retrieve your Virgin Media emails from the VM email server and download them to your everyday account on your tablet
They then allow you to read, reply and manage your Virgin Media emails without having to access your VM webmail account on VM website
To do that, all email apps and clients use one of two possible methods:
POP3 - Post Office Protocol (version3)
IMAP - Internet Mail Access Protocol
The key difference between them is
POP3 is a simple one-way protocol that merely downloads all new emails that arrive into your email account
IMAP in contrast is a two-way protocol that not only downloads emaisl from your email account but also ensures that any changes you make in the email app are also made to your email account on the VM website. So if you delete an email from the app on your tablet it will also be deleted on the website and conversely, if you delete an email from the website it will also be deleted from the email app. In addition, any emails you send from the email app will also appear in the Sent folder on the VM website.
So it sounds as if the email app on your tablet is currently using the POP3 protocol for your VM email account.
If so you can achieve what you are looking for (syncing your email app with the VM website) by using the IMAP protocol.
An easy way to check whether you are currently using POP3 is to see if all the emails that you have sent from the app on your tablet also appear in the Sent folder on the VM website.
If all your Sent emails do appear on the VM website it means that you are already using IMAP and there is something-else going on that prevents emails being deleted from the VM website.
VM email accounts can support both IMAP and POP3, in fact for many years VM have been advising their customers to use the IMAP protocol.
You cannot convert a POP3 account in your email app to an IMAP account but many email apps do allow you to add your VM email account to the app again but this time you need to ensure that you set it up to use an IMAP. protocol.

I think I had better leave it there and let you digest that.
I'm not sure whether I have been clear, I have tried to keep it simple honestly!
Coenoby
- DebJon
  Dialled in
  2 years ago
  Thank you so much for your detailed answer; yes your assumptions were correct.
  I've checked and my sent mails are showing on the VM website, so it seems that there is something else going on! I am unsure what to do at the moment so I think I will start to delete the mails manually and see how I get on.
  Thank you once again for your response.
  - coenoby
    Very Insightful Person
    2 years ago
    DebJon wrote:
    my sent mails are showing on the VM website, so it seems that there is something else going on!
    The first thing to do is to check your IMAP subscriptions in your VM email account on the website:
    Sign into your email account on the website and click on the cog symbol on the right hand side of the screen
    The click on "Email" in the left hand menu
    
    and you should then see a series of boxes like this open up on the right hand side:
    and then click on the "Change IMAP subscriptions" box.
    You should then see a panel like this.
    The top folders in the list should all be pre-ticked in grey but if you scroll down the list you will see all the other folders in your account listed. Make sure all the folders are all ticked and then click on "Save"
    All the folders that are ticked, either with a grey or blue box should synchronise with your email app whenever you openor check your emails in the email app on your tablet.
    If all the folders are ticked and you find that any emails you delete from you email app are still there when you look on the website then we still have not got to the bottom of what's going wrong,
    Coenoby

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