Forum Discussion

myss's avatar
myss
Up to speed
2 days ago

I'm unable to compose or forward an email

Just as the title says, when I click 'Compose' or 'Forward' on an email, I've watched that little circular icon go round and round until it gives up and says no.

I've seen an email from a year ago on here with the same issue: Can’t compose or forward or reply | Virgin Media Community - 5587588 and tried to figure it out myself to no avail, so I would be grateful for some assistance!

If it helps,  I can confirm that I have VM broadband and the effected email account is linked to it. And when I went into Account settings, my email address was listed there.

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    8 hours ago

    Hi myss 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with sending an email. Let's try and gather some more information to assist further. 
    How are you accessing your emails? Are you using a client to log in and send emails, such as Outlook or Gmail? 
    Have you registered a Virgin Media O2 ID? 
    Are you able to log into your Virgin Media online account from a desktop and our Virgin Media app to see if you can access and send emails there? 
    From the app, you would need to click on the Quick Links option at the bottom to access Virgin Mail. 
    Keep us posted with how you get on.