Forum Discussion

skrbishop's avatar
skrbishop
Just joined
5 days ago

I want to close an old blueyonder email account

How do I do it? There's nothing obvious on my Virgin Media account home page.

Some people still use this old address even though I moved from it over 10 years ago. I need to close it so they receive a "does not exist" message.

I've set up an auto-responder for the time being, but it would be better if the account was closed.

Blueyonder

3 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    4 days ago

    skrbishop​ 

    "There's nothing obvious on my Virgin Media account home page."

    The relevant section that you meed to access is not on the home page:

    1. Sign into your main My Virgin Media account (where you can view the details of your VM bill)
    2. Click on "Account settings" and then "My Virgin Media account details"
    3.  Then click on "Manage other My Virgin Media accounts" below the "Security and Sign in" section

    If this Blueyonder account is listed  there should be an option to delete it on the right hand side.

    If it's not listed it means that this Blueyonder account was set up under another VM broadband account rather than your current one and therefore it can only be deleted by VM.

    One of the Forum Team (VM support staff) can arrange to get that done for you. One of the Team will contact you in the next day or so and send you a Private Message.

    Coenoby

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 days ago

      Hi skrbishop 

      Welcome to the Community Forums. 

      Sorry to hear of your concerns with trying to cancel a blueyonder email. 

      Is this email connected/link to an active broadband account at all? If so, then does following the steps kindly provided by coenoby helped to delete your email from your account? 

    • skrbishop's avatar
      skrbishop
      Just joined
      3 days ago

      Thanks, I await contact from the Forum Team. 

      The account is very old, going back to TeleWest days - I've been a customer since the early 90s and I think blueyonder was launched in the early 2000s.