Forum Discussion

GDCZUK's avatar
GDCZUK
Tuning in
9 months ago

I use two different email addresses for My Virgin Media and to access my emails

Having spent hours on the phone to support, I have got nowhere with my email issue.

I have 3 email blueyonder.co.uk addresses, only one of which works correctly across webmail, iPhone mail and MS Outlook.

The 2nd email works OK on iPhone and Outlook but not webmail

The 3rd doesn't work at all for the past 10 days and counting.....

On Saturday support changed my login email a third party (no idea why) but I need to change it again, the app refuses to save any changes

error message when trying to change the login emailand it doesn't save

The only change it has managed to save is my memorable word.....,won't change my phone number either....

 

  • GDCZUK's avatar
    GDCZUK
    Tuning in
    9 months ago

    is there anyone at Virgin Media capable of helping to fix this asap??

    • Robert_P's avatar
      Robert_P
      Forum Team
      9 months ago

      Hello GDCZUK

       

      Sorry to hear of the email issues experienced and the problems getting support in resolving this, we appreciate you raising this via the forums.

       

      We have email support here for secondary accounts, sometimes a password reset is required. If you try these steps it should help generate a new password and allow access:

       

      • Sign in to My Virgin Media
      • Go to Account settings, then Account details
      • Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
      • Then, under Virgin Media Mail app password tap Get password
      • Continue the flow and a new secure password will be generated, and the mailbox unlocked
      • Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.

       

      • GDCZUK's avatar
        GDCZUK
        Tuning in
        9 months ago

        This is not the solution, I have ticket P012530131 in place, expecting a call from the IT team today.  The problem is actually that Virgin has disconnected an email address from the account, (I have 1 account & 3 email addresses) so no matter how many times I change the app password, the email in question will not work.

         

        I don't seem to be able to make you guys understand and all you do is change the app email and password...... The solution is you need to fix at your side.