Forum Discussion

Salam-86's avatar
Salam-86
Tuning in
10 months ago

I added an incorrect email address which need verification

I added an incorrect email address which need verification. 

I need to add my correct email address, but cannot see any option to reset this.

Help please.

email
verficiation

8 Replies

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    10 months ago

    Hey Salam-86 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the email verification.
    I can see you have had a private message sent from one of our colleagues.

    Please reply to that private message and we will assist going forward.

    Kind regards,
    Ilyas.

    • Salam-86's avatar
      Salam-86
      Tuning in
      10 months ago

      Hi,

      I've had a good look around and can't see any private messages, sorry if I just going blind.

      Could the private message by recent, please.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        10 months ago

        Thanks for coming back to us Salam-86. Please let me know, if you have been able to find the private message with the help from Graham_A? If not, please let me know and I will be able to send over a new private message for you.

        Kind Regards,

        Steven_L

    • Salam-86's avatar
      Salam-86
      Tuning in
      10 months ago

      Hi llyad,

      Where do I find private messages as I cannot see anything in my inbox.

      Cheers

      Tony