Forum Discussion

Salam-86's avatar
Salam-86
Tuning in
5 months ago

I added an incorrect email address which need verification

I added an incorrect email address which need verification. 

I need to add my correct email address, but cannot see any option to reset this.

Help please.

email
verficiation
  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    4 months ago

    Hey Salam-86 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the issues with the email verification.
    I can see you have had a private message sent from one of our colleagues.

    Please reply to that private message and we will assist going forward.

    Kind regards,
    Ilyas.

    • Salam-86's avatar
      Salam-86
      Tuning in
      4 months ago

      Hi llyad,

      Where do I find private messages as I cannot see anything in my inbox.

      Cheers

      Tony

    • Salam-86's avatar
      Salam-86
      Tuning in
      4 months ago

      Hi,

      I've had a good look around and can't see any private messages, sorry if I just going blind.

      Could the private message by recent, please.

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        4 months ago

        Salam-86  If you are using a large screen device you should see an envelope icon in the top right corner of the community forum screen.  On a small screen device you need to click on your profile icon and choose Messages from the drop down menu.  This link will also take you direct to your community inbox: https://community.virginmedia.com/t5/notes/privatenotespage