Forum Discussion

kirree's avatar
kirree
Joining in
8 months ago

How to get ntlworld email moved to my current virgin media account

Hi, 

I have two ntlworld email accounts that we have been using for around 20 years which we've recently lost access to. I have a virgin media broadband account but realised the emails were linked with a previous account which closed. How can I get my email addresses associated with my currently active account?

Many thanks

  • Hi Kirree ๐Ÿ‘‹ Welcome to the community forum! Thanks for posting!

    Sorry to hear these concerns about your email access. 

    We would need to raise a ticket with IT to get the mailboxes moved over (providing they haven't been permanently terminated.) Let's take a closer look and get this raised for you via PM. You can find the PM in the top right corner of the page in your Inbox. ๐Ÿ“ฉ We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. ๐ŸŒž