Forum Discussion

Smk123's avatar
Smk123
Joining in
2 years ago
Solved

How to close an old blueyonder email account.

No longer a virginmedia customer and no access to the account.

  • Hi Smk123 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear you are having issues with your Blueyonder email address. We can understand the inconvenience caused and we want to best help. Typically your email account will close 90 days after your my VM cable services are terminated. You can find out more here https://www.virginmedia.com/help/broadband/manage-email-account Can you let me know what happens when trying to log in?

    Thanks,

  • Hi Smk123 

    Welcome to our community forums and thank you for your first posts.

    Sorry to hear you are having issues with your Blueyonder email address. We can understand the inconvenience caused and we want to best help. Typically your email account will close 90 days after your my VM cable services are terminated. You can find out more here https://www.virginmedia.com/help/broadband/manage-email-account Can you let me know what happens when trying to log in?

    Thanks,

    • Smk123's avatar
      Smk123
      Joining in

      It's three or four years since leaving virgin despite being advised the account would be closed within 90 days.

      After entering the email address on my virgin media and requesting a password reset. It requests the email used to sign into my virgin media which is the same and I can't get any further.

      The email account is still active though and looks to have been hacked.

      • Lee_R's avatar
        Lee_R
        Forum Team

        Hi Smk123 thanks for getting back to us.

        Sorry to hear your issue with a former email address is still ongoing. I would like to take a closer look on your behalf.  I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

        Regards

        Lee_R