Forum Discussion

blobalbob's avatar
blobalbob
Joining in
5 months ago

how do I merge my old virgin.net email to my current virgin account?

I had the email stating my virgin.net email is closing. I AM A CURRENT Virgin account customer. It looks like me current account is a seperate account number to my old Virgin.net account. I have tried to speak to the call centre but they are not able to understand that I want to ensure I do not lose my virgin.net account and want to link it it my new account. Can someone at VM do this for me?

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    The VM Forum Team staff should be able to look into this for you when they reach this thread.  Are both accounts in the same name as that is a key criteria?

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      The VM Forum Team should be along soon.  Both accounts in the same name is good.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team

      Hi blobalbob 👋

      Welcome back to our Community Forums and thanks for your post.

      If you have a current and active account with us, we may be able to move the impacted email address to this account.

      I'm going to pop you a PM 📩 so we can grab some details and take a closer look into this.

      Hope to hear from you soon.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It has been stated on here that the non-connected email can only be brought into your account by replacing the existing email account. You might want to check on this when your request is picked up by VM. 

  • Thanks for your time via PM blobalbob 

    I'm glad we were able to help resolve things for you.

    Let me know if you need anything else 🙂