Emails from some senders such as Tesco and ZOE (healthy advice) always go to spam. If I mark them as not spam they are moved to my inbox but then are returned to Spam. I've tried adding the sender addresses to Contacts but still they get sent to Spam. This is really annoying. How can I stop it?
(Also my password reset email from the community went to Spam!)
Hi tractor_boy,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with these mails being marked as spam.
Are you using webmail directly or using a client/app? When logging in to webmail directly, you can add the email addresses to a safe sender list. You can find more help relating to email here.
Keep us posted on how you get on.
Thanks,
Kath,
Thanks for your reply. I didn't know about it because the notification went to spam!
I am using webmail.
How do I set up safe senders? There seems to be no mention in the link you supplied.
Any further update on this? Really is very annoying.
Sorry to see that this is still ongoing. You would need to add the email address to the address book on webmail and its then classed as a safe sender. The emails will then stop going to spam. The instructions for this are on the link provided by Kath.
Regards
Nathan
