Pickone
Rather than attaching the original email to a new email the simplest way is to "Forward" the original email of proof of No Claims Bonus (NCB) to the relevant organisation which needs to see it
To do that using the VM webmail service, simply
- Select the original email confirming your proof of NCB
- Click on "Forward" from the "Reply, Reply all, Forward, Delete" list
- A new window will open.
- In the "To" field you need to enter the relevant email address of the organisation which needs to see this proof of NCB.
- If necessary, amend the "Subject Line" text to something more relevant so that your new insurer knows what the email is about.
- Then compose your reply and explanation to them in the space above the text of the forwarded email.
- Once you are happy with that, click on the "Send" box at the bottom of the screen.
There are ways to attach the original email to a new one but all you really need to do is to forward that original email to your new insurer. That's what I would do.
I hope that helps.
Coenoby