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ackilincs's avatar
ackilincs
Tuning in
8 months ago

Have Virgin been messing with e mail again-account disappeared

I have two e mail accounts with virgin. The primary is still working but overnight the secondary one has disappeared along with all the e mails ?

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi ackilincs, thank you for your post.

    We're sorry to hear about what's happened 😔

    How do you normally access the secondary e-mail account? Is it via webmail or a "client" app (like Microsoft Outlook, Apple Mail or Gmail)?

    Also, what's happening exactly when you do try to access it?

    Advice on how to manage your Virgin Media e-mail accounts can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel