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GW29's avatar
GW29
Tuning in
2 years ago

'Forbidden' message when signing into web email

Hi,

 

I"ve started getting a two word "Forbidden Forbidden' Message when I try to sign into my virgin.net email account via a web browser (either Firefox on a Mac or Microsoft Edge on a PC). While I can still check emails at home with the Mail software on my computer, it's pretty limiting not being able to check emails anywhere else (I don't use a smartphone). I see others have had a similar problem in the past though no workarounds are posted. Why is this happening and is there something that can be done about this?

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forbidden message
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13 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi GW29, 

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble attempting to access your email account. To clarify, is this via the webmail platform on our website?

    Thanks,
     

  • GW29's avatar
    GW29
    Tuning in
    2 years ago

    still looking for a solution on this.... Anyone have any advice?

  • GW29's avatar
    GW29
    Tuning in
    2 years ago

    Hi.

    I posted this earlier, but the chain seemed to become marked as solved without a solution being posted, so just reposting.

     

    I"ve started getting a two word "Forbidden Forbidden' Message when I try to sign into my virgin.net email account via a web browser (either Firefox on a Mac or Microsoft Edge on a PC). While I can still check emails at home with the Mail software on my computer, it's pretty limiting not being able to check emails anywhere else (I don't use a smartphone). I see others have had a similar problem in the past though no workarounds are posted. Why is this happening and is there something that can be done about this? To clarify - I've cleared my cache, and this is happening when I try to log in on the Virgin Media webmail page at: https://mail.virginmedia.com/.

    Thanks for any advice.

    • Ayisha_B's avatar
      Ayisha_B
      Icon for Forum Team rankForum Team
      2 years ago

      Hi GW29,

      Have you tried reseeting your password to see if that helps?

      • GW29's avatar
        GW29
        Tuning in
        2 years ago

        Just had a go at that. But I get asked to change my email address in order to change the password. I can't do that, because the email address I have has been issued in too many places as the way to contact me - I need to keep it the same.

  • GW29's avatar
    GW29
    Tuning in
    2 years ago

    the last message above was created as a separate thread. Why has someone deleted that thread and posted it back into this supposedly 'solved' chain, without bothering to post a reply or a solution yet? As the only option for seeking help from Virgin Media, this forum is a long way from satisfactory

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      GW29 The thread is marked as solved because you marked it as such when clicking helpful answer on the reply from Zach_R posted on 03-04-2024 18:13.

      You can remove the solved flag by returning to that post, click on edit option and revoke your helpful answer response.

  • GW29's avatar
    GW29
    Tuning in
    2 years ago

    At risk of repeating posts above... Graham A provided a link to a page telling me how to change my email address. But I can't do that, because the email address I have has been issued in too many places as the way to contact me - I need to keep it the same. So no.

    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 years ago

      GW29  As I tried to explain before you are not being asked to change the email address that you have been using for ages.  What you are being asked to do is to change the username that is used to sign into the email account to a third party email address  i.e one that is not provided by virgin media.

      You say that you only have one email address but in order to continue using your VM email address you will have to create a new email address with another email provider such as gmail or MS Outlook in order to set this as your VM username.  This is a new security requirement imposed by VirginMedia and there is no way around it.

      Once you have gone through the process you original email address will continue to work as before except for the way you sign into the account.