Peter-55
9 months agoTuning in
FORBIDDEN - PASSWORD CHANGE PROBLEM
I have the "Forbidden" problem when trying to access email via the "Virgin Media Mail" after initially logging in. I have taken advice from another forum chat which suggests changing the password. This solution seems to be endorsed. However, after I click on "generate new password" I get asked for an alternative non-virgin email address. I have one but this is the one used for the main account rather than the one for which I am trying to access mail (an ntlworld account). I am worried that if I enter this address, the system will get really confused about who is logging in. I really need advice as to how to proceed. Indeed, I am confused.