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Youngbag887's avatar
Youngbag887
Joining in
6 months ago

EmIl on account changed and cant set up my email account on my new phone

Hi

To give you a bit of background I have been in hospital for nearly 4 months about 4 weeks ago while I was very ill and in and out on lucidity my mobile was pinch from hospital. All my details and emails online accounts were on the phone.

My daughter has sourced a new phone for me but we can't set up my ntlqorld.com address on to my email app on my phone and when I tried to sign into my account which was set up with my ntlworld email address has been changed to one of my Gmail addresses. I eventually got signed in but it won't let me change my email address back to the original address, can someone help? 

Kind regards 

Youngbag

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Youngbag887 

    Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues when trying to reset your email. Recently we have asked customers to change specific emails when it comes to usernames for My VM. This is for security reasons and you can find out more here Just to confirm, are you still able to access the mail box for your NTL word email? 

    Thanks,

    • Youngbag887's avatar
      Youngbag887
      Joining in
      6 months ago

      Hi Akua_A

      Yes i can access my ntl email address but only through the vm website, I can't get it set up in an email program like Outlook because it doesn't recognise it and I have tried both imap and pop3. Please can my email be changed back from my Gmail to my ntl email address? It won't work the way it is.

      Kind Youngbag

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        6 months ago

        Sorry to hear this, so just to confirm you want to change your username on MY VM to the NTL email address is that right?