Forum Discussion

Youngbag887's avatar
Youngbag887
Joining in
3 months ago

EmIl on account changed and cant set up my email account on my new phone

Hi To give you a bit of background I have been in hospital for nearly 4 months about 4 weeks ago while I was very ill and in and out on lucidity my mobile was pinch from hospital. All my details and...
Akua_A's avatar
Akua_A
Forum Team
3 months ago

Hi Youngbag887 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues when trying to reset your email. Recently we have asked customers to change specific emails when it comes to usernames for My VM. This is for security reasons and you can find out more here Just to confirm, are you still able to access the mail box for your NTL word email? 

Thanks,

  • Youngbag887's avatar
    Youngbag887
    Joining in
    3 months ago

    Hi Akua_A

    Yes i can access my ntl email address but only through the vm website, I can't get it set up in an email program like Outlook because it doesn't recognise it and I have tried both imap and pop3. Please can my email be changed back from my Gmail to my ntl email address? It won't work the way it is.

    Kind Youngbag

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      3 months ago

      Sorry to hear this, so just to confirm you want to change your username on MY VM to the NTL email address is that right?

      • Youngbag887's avatar
        Youngbag887
        Joining in
        3 months ago

        Hi

        Yes that is right, it has always been ntl, it got changed but I don't know how when I had trouble with a password.  Virginmedia took over ntl and took over all our emails but recently it seems like you don't want to support these email addresses anymore. 

        Please can my account be returned to the ntl address.

        Kind regards

        Youngbag