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peterkay's avatar
peterkay
On our wavelength
7 months ago

Emails to outlook.com rejected

Any emails I send to an outlook.com address are rejected with the following message.  The quoted IP address is NOT my broadband connection. I phoned support but after some delay and checking they gave a vague assurance that they were aware of email problems and it may be resolved by Mon 23 Sep at 16:00. I cannot see either my or the listed IP address and any spam blacklists.  Has anyone got any advice or explanation for this issue?

Thanks

Peter

>>>>>>>>>>>>>

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: <removed>

    host outlook-com.olc.protection.outlook.com [52.101.8.43]

    SMTP error from remote mail server after pipelined sending data block:

    550 5.7.1 Unfortunately, messages from [79.171.34.146] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3150). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol Filter Agent][AGT=PFA][MxId=11B9A3770DDBDA87] [DS1PEPF00017090.namprd03.prod.outlook.com 2024-09-21T17:25:19.015Z 08DCD1BB94C92DC4]

email
OUTLOOK.com

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi peterkay, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    If, by any chance, it's not been resolved by 4pm today, please let us know and we can look into it for you further.

    Regards,
    Daniel

  • peterkay's avatar
    peterkay
    On our wavelength
    7 months ago

    I have just sent a test message which has gone through and has not been rejected.

    It's the lack of information and acknowledgement that there was an issue that was the problem.

    Regard

    Peter

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      7 months ago

      Sorry our team were not able to offer more information peterkay.

      Do please however advise us if the issue re-emerges and we'll be on hand to ensure this is resolved for you, and hopefully with more details available.

      Thanks,

      David_Bn